In line with providing our customers with the best quality and client experience, we have established a considerate cancellation and refund policy. Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the Service is purchased, which you acknowledge prior to purchasing any Service on the Website. Please make sure that you’ve carefully read service description before making a purchase.
We plan each project by dividing work into milestones.
All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to ensure that both parties have complete comprehension of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
As there is time spent to accomplish each achievement and complete each module, a discount isn’t being feasible for work previously finished.
In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled
SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: